Hancock, P.A., Billings, D.R., & Oleson, K.E. (2011). Can you trust your robot? Ergonomics in Design, 19(3), 24-29.
It is proposed that trust is a critical element in the interactive relations between humans and the automated and robotic technology they create. This article presents (a) why trust is an important issue for this type of interaction, (b) a brief history of the development of human-robot trust issues, and (c) guidelines for input by human factors/ergonomics professionals to the design of human-robot systems with emphasis on trust issues. Our work considers trust an ongoing and dynamic dimension as robots evolve from simple tools to active, sentient teammates.
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