Hoffman, R.R., Hancock, P.A., & Bradshaw, J.M., (2010). Metrics, metrics, metrics: Universal metrics? IEEE Intelligent Systems, 25(6), 93-97.
A previous article in this department from 2008 introduced the topic of measures and metrics. The focus of that essay was on measurement of the “negative hedonics” of work-the frustrations, uncertainties, mistrust, and automation surprises caused by poorly designed technology that is not human-centered.